Ask for a scan
Have the mailroom open a letter and scan every page, then read or download the PDF in your mailbox.
The mailroom opens the envelope and scans every page. Letters, large envelopes, checks, legal or government mail, signed-for mail and other documents can be scanned; packages and magazines cannot.
Ask for the scan
- Step 1In your mailbox, select the piece.
- Step 2Select Open and scan.
- Step 3The dialog says whether it is Included in your plan or shows the fee beyond your plan. Add a Note for the mailroom (optional) if you like.
- Step 4Select Request the scan.
To scan several pieces at once, tick them in the list and choose Open and scan in the bar that appears. When the scan is ready, you get an email.
Read the scan
Open the piece. Under Requests, select View the scan to read it, or Download to save the PDF.
A page is missing or blurry
- Step 1Open the piece and select Problem with the scan?
- Step 2Say What was wrong.
- Step 3Select Ask for a new scan. The mailroom scans it again, at no charge.
Can I change my mind?
Yes, while the request shows Waiting for the mailroom: open the piece and select Cancel this request.
Why can I not ask for anything?
Mail is released only once your form is verified and your mailbox is active, and only the owner, admins and managers can ask. A viewer sees the mail only.