This policy explains how Rykon Technologies Inc. ("Holuway", "we", "us") collects, uses and shares personal information when you use holuway.com and its sites for homes to rent (rent.holuway.com), stays, cars and spaces, resident portals, and our emails (together, the "Services").
Holuway is a marketplace and software for renters, guests, landlords, property managers and hosts. When you rent or book through Holuway, the landlord or host you deal with also receives your information and is responsible for how they use it.
1.Information we collect
Information you give us.
- Account: your name, email address and password (stored only as a secure hash), and whether you rent, manage or host.
- Sign in with Google: if you choose to sign in or sign up with Google, Google tells us your Google account ID, your email address and whether Google has verified it, and your name. We ask Google for nothing more (only the "openid", "email" and "profile" permissions): we cannot read your Gmail, contacts, files or calendar, and we never post or act on your Google account. We keep your Google account ID and the email it gave, to recognize you the next time you sign in; your name fills in your Holuway profile, which you can change. Google does not send us your Google password. You can disconnect Holuway at any time in your Google Account under Security, third-party connections; you can then still sign in with your email and a password, which you can set from "Forgot password?". We use what Google shares only to sign you in and run your account, never for advertising, and we do not sell it. Holuway's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
- Rental applications: what you enter, such as contact details, current and past addresses, employment and income, other occupants, pets, vehicles, references and an emergency contact. We do not ask for your Social Security number.
- Leases: the lease terms, the people who sign, your electronic signature (a typed name or a drawing), and when and from what IP address and browser you agreed to sign electronically and signed.
- Payments: when you pay rent, a fee or a booking, or set up autopay, your card or bank details go directly to our payment processor, Stripe. We keep the payment amount, status, method type and the last four digits, never the full card or account number.
- Repairs, messages and documents: repair requests and their photos (we remove location and other metadata from photos), messages with your landlord, tenants or Holuway, and documents you upload.
- Listings and organizations: for landlords and hosts, your organization, properties, units, prices, photos, team members, payout setup (handled by Stripe) and, if you claim a place, the ownership or management document you provide.
- Requests and inquiries: tour requests, questions about a listing, contact forms and support conversations.
Information collected automatically.
- Usage and device information: pages visited, searches and filters, the approximate area shown on the map, and your browser, device type and IP address, kept in server logs for security and reliability.
- Analytics: we use Google Analytics to understand how the Services are used, such as which searches lead to a listing. See our Cookie Policy.
- Stored in your browser: sign-in tokens, your language and theme, and homes you save before signing in. These stay on your device. See our Cookie Policy.
- Calls to listing numbers: some listings of places that have not yet joined Holuway may show a Holuway phone number that forwards your call to the property. For those calls we keep the number you called from, the time and the duration, and pass them to the property once it joins Holuway, so it can follow up. We do not record calls.
Information from other sources. Listings of places that have not joined Holuway come from public records and from sources we have permission to use, such as government housing data, county records and operators' own public websites. These describe properties, not renters. A property operator can ask us to remove a listing at holuway.com/places/opt-out.
2.How we use information
- To provide the Services: show listings, send your application, tour request or message to the landlord or host, prepare and sign leases, run payments and autopay, track repairs, and keep records of each.
- To keep accounts and payments secure, prevent fraud and abuse, and enforce our Terms of Service.
- To send the emails the Services need, such as receipts, lease and repair updates and rent reminders, and the optional emails you choose. You can turn optional emails off in email preferences.
- To understand and improve the Services, including search results and prices shown.
- To comply with the law, including record keeping for leases, payments and disclosures, and to respond to lawful requests.
We do not sell your personal information, and we do not use it for targeted advertising. We do not make automated decisions about your application: the landlord decides.
4.How long we keep information
We keep information as long as your account is open and as long as needed afterwards for the purposes above. Signed leases, payment records and required disclosures are kept for the period the law or a lease dispute may need, generally at least the lease term plus four years, and lead-paint disclosures at least three years. Server logs are kept for up to 90 days. Requests sent about a place that has not joined Holuway are deleted after 30 days if it does not join.
5.Your choices and rights
- Access and copy: ask for a copy of the personal information we hold about you.
- Correct: update your details in your account, or ask us to correct them.
- Delete: ask us to delete your account. We remove or anonymize your personal information, except what we must keep for the reasons above, such as a signed lease or a payment record.
- Emails: turn optional emails off in email preferences or with the link in any optional email. Emails about your account, lease and payments are not optional while you use the Services.
- Analytics: you can block analytics cookies in your browser or with Google's opt-out add-on.
To make a request, email support@holuway.com with the subject "Privacy request" from the email address on your account. We confirm requests within 10 days and complete them within 45 days, and we will not treat you differently for making one. Depending on where you live, you may have additional rights under state law; we honor them wherever they apply, and you may appeal a decision by replying to our answer.
6.Security
We protect information with encryption in transit, access controls, private storage for documents and repair photos, two-factor authentication for Holuway staff, and records of who accessed what. No system is perfectly secure; if we learn of a breach affecting your personal information, we will notify you as the law requires.
7.Children
The Services are not directed to children under 13, and accounts are for people 18 and older. Children may be listed as occupants on an application or lease by a parent or guardian.
8.Where information is stored
Holuway is operated from the United States. Our servers are in Germany and the United States, and our service providers may process information in other countries, with safeguards that protect it as this policy describes.
9.Changes to this policy
We will post any change here with a new date at the top. If a change materially affects how we use information we already have, we will tell you by email or in the Services before it takes effect.
10.Contact
Rykon Technologies Inc., 7550 W IH-10, Suite 800-2072, San Antonio, TX 78229. Email support@holuway.com or use our contact form.